Frequently Asked Questions
What materials are used in your products?
Our products are crafted from high-quality full-grain Italian leather, ensuring durability and a rich, timeless look that improves with age.
Can I personalize my belt or wallet?
Yes, we offer laser engraving services to personalize your belt or wallet with your initials, a special date, or a custom message.
What is your return policy?
We accept returns up to 30 days after delivery. Please ensure that the product is in its original condition. For more details, visit our Return Policy page.
How long does it take to receive my order?
Orders are usually processed within 1-3 business days and shipped thereafter. Delivery times vary depending on your location, but typically range from 5-10 business days.
Do you offer gift wrapping?
Yes, we offer FREE gift wrapping with every purchase. Just select the gift wrapping option at checkout, and we'll make sure your item is beautifully packaged.
How can I contact customer support?
You can reach our support team at support@Uptovet.com or call us at +1 (307) 395-2846. We’re available Monday to Sunday from 9:30 AM to 6:30 PM (GMT-05:00).
Where are your products made?
All of our products are handmade by skilled artisans, ensuring each item is crafted with the utmost care and attention to detail.
Do you ship internationally?
Yes, we offer international shipping to most countries. Shipping rates and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept a variety of payment methods including credit/debit cards, and more. All transactions are securely processed to protect your information.