Shipping Policy
Quick Order Processing
Our goal is to ship your complete order as quickly as possible. Orders are typically prepared for shipment the same day they are placed. Please note that processing times may be affected during peak shopping seasons and sale events. We will keep you updated on your order status throughout the fulfillment process.
Global Shipping Availability
We ship to most countries around the world! Below are the approximate shipping times, including order processing and shipping:
- United States: 1 – 3 days
- Worldwide: 5 – 14 days
Please note that we do not ship to military areas.
Standard Insured Shipping
- Within the USA: Free shipping
- International Orders: $19.99 shipping fee
If you need your purchase by a specific date for a special occasion or event, please contact us to select the appropriate shipping method and check for product availability.
We ship via Yanwen, UPS, and USPS, with FedEx used for international deliveries. The product price and shipping fee include tax.
Special Delivery Requests
We cannot ship to multiple addresses per order. For special delivery services, please contact us at support@uptovet.com, and we will work to find the best solution for you.
Tracking Information
All orders are provided with tracking numbers. If your tracking number shows that the order has been delivered but you cannot locate your package, please contact your local post office or carrier center with your tracking number. While we will do our best to assist, we are not responsible for carrier delivery issues. Rest assured, your order is in the package when sent.
Contact Us
For any questions, feel free to reach out to us at support@uptovet.com or call us at +1 (307) 395-2846. You can also visit us at our address: 1309 Coffeen Avenue, STE 1200, Sheridan, Wyoming 82801, US.